Live Chat for DondeEsta

FAQ

DondeEsta - Track a mobile with simple sending SMS

  • Does it work in any country?
    • Yes. DondeEsta™ works with any carrier in any country, including roaming.

  • In which mobile do I install the application?
    • In the mobile to be located (i.e. your kid's mobile).

  • How do I install the application?
    • From your mobile's browser, point to: m.dondeesta.com

    DondeEsta - Installation

  • Which mobile phones are compatible?
    • The one who request the location (i.e. father) can be any device.
    The located one (i.e. kid) should be:
    SMS Mobile Tracking System
    List of compatible mobiles

  • Who can locate?
    • Only the authorised contacts can locate.

  • Is it necessary to have internet access in the mobile to be located?
    • It's not necessary to have internet access, but application may use it ONLY when being located by another phone, using very few data (less than 1Kb). Check with your carrier for costs associated with data connection.

  • Does the mobile know when it's being located?
    • No, the SMS with ??? does not reach the mobile inbox, except in BlackBerry devices.

  • How much the SMS costs?
    • Both SMS (sending SMS and its reply with localization) have regular mobile-to-mobile SMS cost. Please check with your carrier.

  • Does the searched mobile need integrated GPS?
    • It works with and without GPS. But if the mobile has GPS the accuracy is better.

  • What about the location accuracy?
    • Outdoor accuracy (if GPS available): 5 meters
    Indoor accuracy, at urban area: 500 meters
    Indoor accuracy, at rural area: 2 Km.

  • How long is the FREE trial period and how I can get the full license?
    • You have one month FREE trial. Once expired, it is not necessary to reinstall the application (won't have any effect on the license), simply purchase your license here and will be activated automatically!

  • The authorized list appears empty. Why?
    • Please, ensure you have stored your contacts to the mobile's agenda, not into the SIM.

  • Will it drain my mobile's battery?
    • No, DondeEsta™ does not use battery at all, except when being located.

  • After sending the SMS from an authorized mobile I do not receive any answer. Why?
    • If there is no SMS reply, most likely is because internet setup is not correct. Please see the example figures to setup your own operator Internet/GPRS/3G connection:

            

    Any question? Contact us!

List of compatible mobiles

If your mobile is not in the list of compatible devices, please tell us your model here

Windows Mobile ®

All models with Windows Mobile (most of HTC). There is a known issue with model HTC HD2

BlackBerry ®

All BlackBerry models.

Android ™

All Android models.

Symbian ® S60

List of Symbian ® S60 models:

Nokia: 3250, 5230, 5233, 5235, 5320 XpressMusic, 5500 Sport, 5530 XpressMusic, 5630 Xpress Music, 5700 XpressMusic, 5730 XpressMusic, 5800 XpressMusic, 6110 Navigator, 6120 Classic, 6121 Classic, 6122c, 6124 Classic, 6210 Navigator, 6220 Classic, 6290, 6650 Fold, 6720 Classic, 6730 Classic, 6788, 6790 Mako, C5, C6, C7, E7, E50, E51, E52, E55, E60, E61, E62, E63, E65, E66, E70, E71, E72, E75, E90, N8, N71, N73, N75, N76, N77, N78, N79, N80, N81, N82, N85, N86, N91, N92, N93, N95, N96, N97, N97 Mini, X6 Samsung: GT I7110, GT I8510 Innov8, GT I8910 Omnia, SGH G810, SGH I450, SGH I550, SGH I560, SGH L870 Sony-Ericsson: G700, G900, M600, M608, P1i, P990, U1 Satio, U5 Vivaz, U8 Kanna, W950, W958, W960